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prepaid


So I tried to login in my prepaid self serve account and my username and password is right. I havent used it in a while. So is my account deactivated or expired and what do I need to do to log in back and start using it again?

3 replies

Userlevel 7
Badge +4
Ooh has it been longer than 90 days since you renewed the base plan? In that case you have no other choice than buy a new SIM card and get a new number 😞
Userlevel 7
Badge +4
Sophia wrote:

Ooh has it been longer than 90 days since you renewed the base plan? In that case you have no oth...

You haven't confirmed it yet, Megh, so I'll just add that if it has NOT been 90 days yet, you can just top up your account with $15 to renew your base plan, then all your boosters you may have purchased will still be there and your plan will be active again. But again, if you waited longer than 90 days, you will have to start from scratch all over.
Okay thanks

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