Koodo Community
Question

New blackberry will only send picture messages to select contacts


I can send text messages to all my contacts but my picture messages are only going through for some of them. Under the picture it says "message not send: service not active on network". I've tried resetting network and restarting phone.

2 replies

Userlevel 7
Badge +4
You could try resetting your APN settings. Otherwise You'll need to contact Koodo to speak with tech support. You can use thebkoodo digital assistant to request a call back.
Userlevel 7
Badge +4
@Kellychris : MMS requires cellular data to be On at the time of sending. Have you checked if that was the case?
Also is there any common from users whom you couldn't send to?

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