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Need help clarifying my plan


My statement says that my service plan is:
Anytime Canadian Minutes: 200
Canadian Data: 100MB
Canadian Data: 250KB

[b]Why are there two separate data amounts?

On the "Included Services in Your Monthly Rate Plan" it lists several things, some of which conflict with each other.

Extra LD Rate (Cdn)
Unlimited Canadian LD

[b]If I have unlimited Canadian long distance (I was told I would), why is there an extra long distance rate within Canada?

US Roam Air@1.50
US Roam Toll @$0.00Cdn

[b]What is the difference between these?

If anyone could offer clarification I would greatly appreciate it.[b]
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Best answer by Yannick 16 July 2015, 19:52

Hi Jabe, the 250KB is included by default in all our plans. In your case, since you have 100MB as well, it has no impact at all. All our plans are now Canada-wide, so you can never e charged long distance while in Canada. The mention "Extra LD Rate (Cdn)" is an internal code that will, as well, have no impact on your account. US roaming is charged $1.50 per minute. "US Roam Toll @$0.00Cdn" indicates that the actual ability to roam is not charged. I hope it helps 🙂 Welcome to Koodo Mobile!

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Hi Jabe, the 250KB is included by default in all our plans. In your case, since you have 100MB as well, it has no impact at all. All our plans are now Canada-wide, so you can never e charged long distance while in Canada. The mention "Extra LD Rate (Cdn)" is an internal code that will, as well, have no impact on your account. US roaming is charged $1.50 per minute. "US Roam Toll @$0.00Cdn" indicates that the actual ability to roam is not charged. I hope it helps 🙂 Welcome to Koodo Mobile!

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