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Need a BB data option for customers on Tab L plans who switch back to pre-BB10 devices


Userlevel 7
Badge +4
This is a situation I've encountered a few times: customer buys expensive phone on Tab L plan expensive phone gets dropped and replaced, or just needs to be sent in for repairs customer switches back to using an older BB phone while their usual device is in for repairs. Because there are no older BB devices for which Tab L would be required, there is no BB version of these plans, nor is there any way to add BB data access to them. This is a situation which needs to be rectified.

4 replies

Userlevel 5
Whlie I can't imagine it's an extremely common problem, it is obviously common enough and I support this idea!
Userlevel 7
Maybe just create a free add on. Tab large BlackBerry Connect?
Userlevel 7
Badge +4
Chad Burr wrote:

Maybe just create a free add on. Tab large BlackBerry Connect?

That sounds like a great solution!
Userlevel 2
I also agree with the suggestion. It makes troubleshooting difficult, that's for sure.

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