Upon returning the phone as MBG either because I didn't like the phone or just wanted to upgrade to a different one; Is that phone going under inspection? Or is the representative at the store the only one that'd inspect the phone to find any physical damage? My best friend just purchased a "Brand new out of the box Samsung Galaxy S3". She just got into the car and found out there was an small crack on the screen. Really tiny which was not really detected when she was inside the store. We were able to see the crack thanks to the sun light. The store had closed by the time we were back. Two days after, the crack was visible now. My concern is that MBG will satisfy others, but what's the "Guarantee" of a new buyer? When you buy a new phone you expect it to be "Brand new" "Never used before" or name it how you like it.