Koodo Community

Koodo phone will not take Koodo sim card

  • 14 November 2014
  • 3 replies

i bought a prepaid sim for a blackberry i bought, when i put the sim in and turn on the phone, theres a message up on the top of the screen that says its not allowed. I'm not sure what the issue is

3 replies

Userlevel 5
Did you get the phone from Koodo? Is it saying invalid SIM? Check to make sure of 3 things; 1. Make sure your phone is unlocked 2. Check that your phone is compatible with koodo: http://help.koodomobile.com/getting-started-with-koodo/sim-cards-and-non-koodo-phones/how-do-i-know-if-my-phone-will-work-on-the-koodo-network 3. That your prepaid SIM has been activated.
Userlevel 7
Badge +4
Not Allowed could also mean the devicr is banned on the network. What BlackBerry do you have?