Similar to Telus Learning Centre, I think Koodo should offer something similar. Even though customers are given information on various Koodo information when their phone was activated (How to Read your Bill, OS Quick Tips, Self Serve, Warranty) and their phone book transferred, email set up, showed basic tips on using phone. Sometimes, people spends 30 minutes or more in the kiosk and they get irritated and just wants to finish everything as fast as possible. Thus, their mind just shuts off and just nods and says yes. What if reps can setup up the phone, transfer contacts on initial visit. If they feel like they need more help but they are on a rush to go to work or go home. Then we can give them an option to book an appointment for Koodo Personal Training where everything is explained to them from Koodo services to how to use their phone (basic and advanced). We could run 3-7 crowds of people per 1 hour session.