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I need help


So my phone got stolen today. i reported it and everything. They said i can get a new phone with a new tab but if i do i wont get my old plan. I can pay for the full price to keep the old plan ( i rather not do that to much money it was an iphone5s). I was wondering if i can just use one of my old phone, like my Blackberry Z10 for the time being then upgrade to another phone later maybe when the iphone6 comes out. would that still keep my plan?I know i still have to pay out my tab . which i am fine with, I just don't want to lose my Old plan. what should i do?

7 replies

Userlevel 7
Badge +4
You can keep your old plan on a tab S. A tab M requires a minimum $30 plan. If your old plan is $30 or more you can another phone on tab m which is the best deal of them all A tab L requires you to change to a Tab L plan
Userlevel 2
Sorry to hear that,i lost my phone as well thru canada post. Did u ask the customer service to block ur phone? So that no one can use it here in canada,. And yes u can still use ur z10. If u will wait for iphone 6 maybe theyll offer a tab large on that for now. Anyways what plan do u have tho?
Userlevel 7
Badge +4
Yes you can use one of your old phone. You just need to pop in a new SIM card and activated it yourself through self serve. Also, as Dennis said, I think the only way you would need to change your plan would be on a tab L
I have a Tab M it's about 50 dollars with 1gb for data, 500 mins and unlimited with texting,voice mail the same thing now 😛. it's just cheaper for data that's all
Userlevel 7
Yeah your plan's fine for Tab S or M. Besides what has been mentioned, you actually don't need to pay off your Tab. You would only need to if you're redeeming the Tab for another phone from Koodo or canceling service. Since you'd be swapping hardware with your own device, your Tab will stay the way it is. The only thing you'll need is a new micro SIM activated. They're $10 + tax. If you go to a Koodo shop or retailer that provides Koodo, they can change it for you.
thank you so much! and Jc I didn't ask them to block my old phone. I lost it in States. should I go back and call them?
Userlevel 2
No its ok,they can block the phone,yes. But if its lost in states it will not be blocked. Coz they can only flag the phone as lost/stolen if somebody will uses it in canada. But u can still call them just in case

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