Koodo Community

Community

Solved

I just want to change my plan!


I want to change my plan. I went to the Koodo kiosk but they told me I had to do it on the elf serve. Self serve won't let me unless I buy a phone. What do I do to just change my plan?!?!

4 replies

Userlevel 7
Badge +4
Log in to Self serve > Plans and Add ons > Change your plan > pick a plan you want. And you don't need double post 😉
Mayumi wrote:

Log in to Self serve > Plans and Add ons > Change your plan > pick a plan you want. And you do...

When I go into self serve all I have there is for me to edit my profile, is it supposed to be like that? I don't see anywhere the Plans and Add ons 😕 (and sorry didn't realize the first post actually posted, my bad)
Userlevel 7
Badge +4
Mayumi wrote:

Log in to Self serve > Plans and Add ons > Change your plan > pick a plan you want. And you do...

Oh, that case, you need to call Koodo *611 from your Koodo phone, They will fix it for you.
Userlevel 6
Mayumi wrote:

Log in to Self serve > Plans and Add ons > Change your plan > pick a plan you want. And you do...

You may have incorrectly set yourself on self serve that is why you are getting that error.

Reply