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I have a Z10 I bought through a Blackberry employee where do I send for warranty work?


Friend no longer works for them need an place to send it to check for warranty. shut off Saturday fully charged and no longer turns on tried everything.

26 replies

Userlevel 6
Hmmm...without an original Proof of Purchase, not sure even BlackBerry would accept it, unfortunately. Also, since you're not the original owner, even with the Proof of Purchase it might not qualify. At least not for free. You'll likely need to get your friend involved & have them do it. Are you getting an error code when trying to turn it on? I had a problem like that a few months ago & needed to manually reload the entire OS back onto it. No idea why it happened, but it fixed it. I'd recommend contacting BlackBerry directly to see what they'll do & how much it'll cost.
Userlevel 7
So here's the deal, let's forget you got it from a friend. Call BlackBerry directly and attempt to arrange for warranty. If not contact your friend and ask him to arrange for service.
Userlevel 7
Looks like you'd have to contact Blackberry directly for warranty servicing. Problem is I can't see any email or phone # on their support website. It looks like Twitter and forums only.
Jonathan I wrote:

Looks like you'd have to contact Blackberry directly for warranty servicing. Problem is I can't s...

The only way that blackberry will take calls is via carrier transfer.
Jonathan I wrote:

Looks like you'd have to contact Blackberry directly for warranty servicing. Problem is I can't s...

seems that way and Koodo says your on your own you never got it from us.
Jonathan I wrote:

Looks like you'd have to contact Blackberry directly for warranty servicing. Problem is I can't s...

Yeah, that's the unfortunate part of bringing your own device to any provider is that they can only offer limited support, but they may be able to connect you to a blackberry rep although they will more than likely charge you $50 for the call
I am the original owner just purchased when they offered what I assume was a family and friends deal. activated new on My BB ID. their twitter sucks take days to get back just keep asking what is wrong???
Userlevel 7
Barry Lee wrote:

I am the original owner just purchased when they offered what I assume was a family and friends d...

Look on BlackBerry website. I think there is a link for warrany.
Userlevel 6
Barry Lee wrote:

I am the original owner just purchased when they offered what I assume was a family and friends d...

Try these: http://us.blackberry.com/customer-service/contact-us.html http://www.blackberry.com/legal/warranty/handheld.shtml
Barry Lee wrote:

I am the original owner just purchased when they offered what I assume was a family and friends d...

they don't help bin there done that.
Userlevel 7
Barry Lee wrote:

I am the original owner just purchased when they offered what I assume was a family and friends d...

You could try having your friend arrange for service. Without a receipt or some kind of record of the sale you may be out of luck.
It does nothing when trying to turn on even if it tried to load you can latch on with link and set to factory but right now i'm foo barred. Friend left the company on downsizing. early this year.
Called support number and local number (I live in Kitchener Waterloo home of Rim/ Blackberry) both lead to India where they want $49 US to talk with no guarantee you will reach a solution. May be an android in my future or become an Isheep?
Userlevel 7
Barry Lee wrote:

Called support number and local number (I live in Kitchener Waterloo home of Rim/ Blackberry) bot...

Have you tried calling koodo?
Barry Lee wrote:

Called support number and local number (I live in Kitchener Waterloo home of Rim/ Blackberry) bot...

Going to drop into future shop to see if they have a repair place or know where to send.
If you purchased it through Blackberry's Employee Purchase Plan, try emailing Client Care from Brand Alliance. Client Care: clientcare@brandalliance.com They will require more information such as your contact information as well as: 1) Product IMEI number 2) The issue with the device 3) Is the screen cracked? 4) Is the litmus paper in the battery component red or white? 5) Is the USB port loose or broken? 6) Is the housing of the device cracked? 7) The name of the employee who purchased it for you. I hope that helps! 🙂
Thanks I'll try that I have nothing to lose dead is dead. I had it checked at local Cell repair shop as I expected motherboard is done. Screen is fine housings not cracked no red on battery or phone on the white that turns red. Girl at the cell repair place said all good for you see if you can get Koodo to access Blackberry support usually they will do that for customers so took it to a kiosk and they said no your on your own never got it from us. tried phone it's all automated and eventually automated response was no warranty on this phone. Since it don't power up not sure i can get the IMEI number the pin number is under the battery in tiny hard to read letters and numbers but with a mag glass got that. 🙂
That worked I have a return number and can drive over in the morning with old to get new. Thanks again.
Userlevel 7
Barry Lee wrote:

That worked I have a return number and can drive over in the morning with old to get new. Thank...

What did you do that worked?
Barry Lee wrote:

That worked I have a return number and can drive over in the morning with old to get new. Thank...

Emailed the link NOOB placed up then they needed employee's name I got it through and all the details + IMEI number and Pin pick up my new tomorrow. 🙂 And since I live in Kitchener/Waterloo I can just pick it up! so Happy.
Thanks guys phone was replaced and new one works great.
where is the litmus paper in the battery component of Z10 found?
Remove the battery and to the right of the positive contact is a little white square think that is it if it's red not good means it got wet. I used my warranty Z10 for 6 months worked perfect then bought a Z30 for the FM radio (and bigger screen) and it's just sitting great back up I guess.
My Z10 has suddenly stopped detecting my sim card. A week ago it was detecting the card and after that it stopped detecting. Can anyone provide me the solution for this ? What happened to it as it did not get wet. Please help me out ASAP.
Userlevel 7
Badge +4
akash jain wrote:

My Z10 has suddenly stopped detecting my sim card. A week ago it was detecting the card and after...

Try these steps. 1. Remove the battery and SIM and re-insert both. 2. Make sure your Z10 isn't set to 2G only. 3. Try to manually select Koodo from the network list. 4. Go to a Koodo kiosk/store and ask to use one of their SIMs to test the phone. If it works, then you just need a new SIM. If none of these work, then the fault is with your phone and you'll have to send it for warranty (if less than a year old), or pay someone to repair it.

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