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"general problems" error while texting


I am getting an error message "general problems" when ever I try and text.  Any suggestions?

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Userlevel 7
Turn the phone off, pull out the battery and SIM card for a few minutes, re-assemble and try again!
thanks I tried that, nothing changed.  So I called kooko support and they ended up having to disconnect me from them and then re-connect.

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