A colleague of Koodo at a Koodo booth told us that we can redeem credit from your "Refer a Friend" program after creating an account. It turns out that this information is incorrect resulting in us not having the credit we thought we'd have after receiving wrong information from Koodo. I tried calling within the due date of the first payment and was told you wouldn't be receiving any money back. I have the email that was sent and the account information of both people involved. I am extremely frustrated with the fact that Koodo is refusing to reimburse us with credit that we thought we would have because of misinformation on their part. I very disappointed and will not recommend the "Refer a Friend" program to anyone as it seems that that your colleagues working at your booths don't know how it works and your support teams aren't willing to rectify the mistakes.
Very unhappy, I really did expect better.