Koodo Community
Question

Email Settings


I can't get my email set up on the Q10, it keeps telling me smtp is wrong or server is offline? Please help

36 replies

Does it work if you're on wifi?tried every suggestion, nothing is working!! is it a username issue? Can't figure it out
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Does it work if you're on wifi?Try the suggestion By cirwin58 on this page.

http://supportforums.blackberry.com/t...
Does it work if you're on wifi?no, it doesnt work
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Does it work if you're on wifi?

Anthony, which BB are you using? Or if not a BB, then which phone? **know how
Anthony, which BB are you using? Or if not a BB, then which phone? No, sorry don't quite how to get it on this chat
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Anthony, which BB are you using? Or if not a BB, then which phone? Can you post a screen shot (press vol up and down simultaneously) of your setup screen with your email address blotted out?
Anthony, which BB are you using? Or if not a BB, then which phone? Everything is working fine, no issues. Gmail account works fine, just having issues with cogeco acct???
Anthony, which BB are you using? Or if not a BB, then which phone? everything is working fine, no issues.
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Anthony, which BB are you using? Or if not a BB, then which phone? Does datA and phone work otherwise?
Anthony, which BB are you using? Or if not a BB, then which phone? Q10
Userlevel 7
Anthony, which BB are you using? Or if not a BB, then which phone?
Chad you are a genius, after changing smtp to cogeco and removing battery I think (pray) it is al...Not working for me. Tried everything! Have a cogeco email and provider is Koodo. I tried pop.cogeco.ca with 110 and smtp.cogeco.ca with 25. Didn't work. Tried with smtp.telus.net and 25, didn't work. Called Cogeco and tried 995 for pop and 465 for smtp.cogeco.ca. Didn't work either. Tried with Wifi on and off and tried to take battery out and restart. Nothing has worked 😞 Please help
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Chad you are a genius, after changing smtp to cogeco and removing battery I think (pray) it is al...Chad saves the day again, he's a master of the mobile Masters. Great work Chad 🙂
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Chad you are a genius, after changing smtp to cogeco and removing battery I think (pray) it is al...Glad we could be of help. The community is here anytime day or night. I hope you enjoy your Q10 as much as I like my Z10.
Chad you are a genius, after changing smtp to cogeco and removing battery I think (pray) it is all good again. I need to get your direct line. LOL. 🙂
I will try the cogeco smtp now
Userlevel 7
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Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop...As I said, usually.
Userlevel 1
Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop...No. Any Koodo Tech will tell you the outgoing email server is Koodo's, which is the smtp.telus.net. If this doesn't work then the customer will need to contact Tech Support to have the issue investigated.
Userlevel 7
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Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop...The outgoing server is usually your email providers specified server.
Userlevel 4
Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop...Sometimes putting Koodo's smtp doesn't work.
Userlevel 1
Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop...The outgoing email server smtp.telus.net
Userlevel 7
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Make sure they reflect cogeco's smtp server. Smtp.cogeco.ca Port: 25 Incoming is: Pop.cogeco.ca Port:110

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