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Easier ways to cancel tab or change plans


I would love to be able to cancel or change my mobile plan in person instead of by phone only. There are lots of international customers like me that prefer to talk to the person in real life rather than by phone. It doesn't make sense that I'm able to go to a Shopping Mall and make a new phone plan but if I want to change to a better plan later or cancel I have to do it by phone. 

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