Koodo Community

Charged for Data Usage for Days Prior to Purchasing Data Booster

  • 29 November 2017
  • 5 replies

Yesterday, Nov 28, 2017, I've purchased 2GB Bonus Data Booster promotion.  It was the first time I've ever had data in my account.  I did buy the US Data Booster promo few days earlier but it's irrelevant to the issue below.
Today, Nov 29, 2017, I see that I've used 9MB of my data.  Looking at the usage details, filtered by Call Type "Web", I see I have been charged data as follows, just over 9MB in total:
  • Nov 23, 2017 (12:06AM) - 5 MB
  • Nov 24, 2017 (12:53AM) - 0 MB
  • Nov 25, 2017 (12:58AM) - 1 MB
  • Nov 26, 2017 (12:58AM) - 1 MB
  • Nov 27, 2017 (12:58AM) - 1 MB
  • Nov 28, 2017 (12:01AM) - 1 MB
  • Nov 28, 2017 (5:41PM) - 1 MB 
My question is:  How could Koodo charge me for data prior to me even having data booster?  I can understand the Nov 28 (5:41PM) charge as that would have likely been legit since I've purchased the booster earlier that day.  If Koodo is charging me 1MB every night, at this rate, my data would have run out before I actually even use them!  What are these 1MB charges?  These internal system transactions/adjustments should not impact my data balance and to back date these transactions by applying data usage to the booster that I've just purchased yesterday, now that's illogical, to politely put it.
The CSR on the phone was so unprofessional and incompetent.  She couldn't even enter my 4 digit PIN correctly during security check.  I had to reset my same PIN again due to her.  She argued with me that the 9MB data charge were legit for MMS text.  Firstly, these are charges to prior of having data booster.  Secondly, MMS text does not use up data or affect my data balance.  It's just that data setting must be turned on in order to send/receive MMS.
I need to speak to someone who can understand the issue at hand here.  I don't to be hold for 30 minutes for another incompetent CSR.
Very unhappy right now with Koodo.  For some reason, Koodo is constantly overcharging me in this account for the past several years.  On my other Koodo prepaid account, never had a single issue in all the years.

5 replies

Userlevel 7
Badge +4
When you look at your booster usage page on self serve, are all 10MB being deducted or just the 1 MB?
Exact usage deducted was 9.082MB.  I think you are looking at the wrong Koodo account. I have 2 accounts. On my account with this email address, total usage is less than 1MB.  The account with the issue is under ******@yahoo.com.
Userlevel 7
Badge +4
Exact usage deducted was 9.082MB.  I think you are looking at the wrong Koodo account. ...Don't put out your email here, this is a public forum, anyone can see it.

Disputing charges could only be done through calling or facebook, as they need to verify your personal information. If you are not happy with a Koodo agent, you can always ask her/him to transfer to someone else, or her/his supervisor. You don't have to hang up after an unhappy talk.

What phone are you using? as you said you used MMS to send before the data booster. There could be a technical glitch with Koodo system, that reported MMS as data charges. They would normally fix it, if that was a Koodo issue.
Userlevel 7
Badge +4
Exact usage deducted was 9.082MB.  I think you are looking at the wrong Koodo account. ...Yeah I recommend sending koodo a private message via facebook or twitter and a rep should be able to help you out
Userlevel 7
Badge +4
Did you send picture messages (MMS)? They would use data and show as such, but don't count against your usage.

Edit: oh wait I see that you did send MMS messages. That would explain it, the rep was correct.