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change plan after travel departure, while out of home country


how to I (or can I) add a roaming add-on while travelling? after leaving my home country.  I tried to reply to the txt message from Koodo 7626; e.g. with TXT15. That did not work, first in US and now in MX, and am now getting the message "Operator determined barring". 

5 replies

Userlevel 7
Badge +4
Hello Jan.

You can add them via self-serve!
Userlevel 7
Badge +4
Robert wrote:

Hello Jan.

You can add them via self-serve!

Only through the app Robert. Online the instructions are via text.
except, the self-service instructs me as follows:  "To activate: Text TXT15 to 7626"

How can I do that if outgoing texts are being barred by the local provider?
Userlevel 7
Jan wrote:

except, the self-service instructs me as follows:  "To activate: Text TXT15 to 7626"

How ca...

You would have to go in the add-ons section of self serve. Do note that you need an international roaming add-on for Mexico and a US roaming add-on for the United States.
Userlevel 7
Badge +4
@ Jan, You can add them through our Koodo app. Look for 'get more add-ons', once in there, you will see all that is available.

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