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cannot activate email account


i switched from Telus to Koodoo this past weekend, now my Blackberry Bold 9780 is not able to add my email account. I have a Blackberry plan, with data, so that is not the problem. When I try to add my email account it says "Update Failed". Any suggestions on what to do?

17 replies

Userlevel 7
What account are you trying to add? Hotmail? Gmail?
Userlevel 7
Badge +4
Could you please tell us if your mobile data works?
it is gmail and mobile data works, I'm only having an issue with adding my gmail account. thanks.
Userlevel 7
I found this online but I've accidently deleted my source. You need to grab the appropriate settings for Gmail then follow this tutorial Open the Options app  2. Select the Device option 3. Scroll to the bottom and select Advanced System Settings 4.Scroll down to the Host Routing Table option and select it to display the table entries 5. press the Blackberry icon button to reveal the popup menu 6.Select and initiate the Register Now option. 7.Wait until it completes the transmission which should be no more than about a 30 seconds 8. Without pressing any other keypad buttons remove the battery and keep it removed for 90 seconds. 9.Replace the battery and power on the device. It will take several minutes before being operational whilst it refreshes itself. 10. You are now in a position to setup the e-mail of type other. 11. Open the Setup app 12. Select Email Accounts 13. Scroll down and select the option "Other" 14. Misspell the domain name but enter the correct password and when the attempt fails instead of giving you the Update Failed message it gives you the choice of entering the details manually. 15. Make sure you correct the domain name on your email address  
Userlevel 7
Alternatively : you can download the Gmail app from your BlackBerry browser. It integrates perfectly and us very simple to setup.
neither of those things worked. I still get "update failed" and I could not log into my gmail through the browser as it says my browser does not use cookies. I really appreciate the help though. I had my email when I was with Telus, no problem. My husband had trouble setting up his email, but he has it now and can't remember what he did.
Userlevel 7
Have you tried logging into koodo.blackberry.com and adding it that way using your pc
thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't know how long that will take. I appreciate your help, this has been a most frustrating experience. 🙂
Userlevel 7
Holly-AnnePruynOndrovcikCazabon wrote:

thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't kno...

I don't think that takes long
Holly-AnnePruynOndrovcikCazabon wrote:

thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't kno...

still haven't received an email from them, so who knows?
Userlevel 7
Holly-AnnePruynOndrovcikCazabon wrote:

thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't kno...

Did u check spam? I think the email goes to your Gmail on pc first
Holly-AnnePruynOndrovcikCazabon wrote:

thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't kno...

i've been checking spam, still hasn't shown up on my computer.
Userlevel 7
Holly-AnnePruynOndrovcikCazabon wrote:

thanks Chad. I'm trying that now, just waiting for a validation email to be sent to me, don't kno...

If it doesn't show it might be time to call tech support.
Userlevel 7
Any update on this?
yeah, still no dice. my brother is trying to help me as well. it was his phone, something about the bis account....
Is your DATA on. You MUST have your Data enabled in order for this to work. Do you have an e-mail plan, a data plan, or maybe just you need to get the latest software on your phone.
Userlevel 5
bmrulz11 wrote:

Is your DATA on. You MUST have your Data enabled in order for this to work. Do you have an e-mail...

They did state above that Data is on and functioning for other services.

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