My BB Q5 has been coming up "emergency calls only" for quite some time now. I have not had any luck with solving this issue so I am ready to leave koodo. I called Customer Service from a landline and finally spoke to a rep. I told him I would like to cancel my service and he replied "I actually got this call by mistake, can I call you back? I said yes, he took my number and I hung up. I never received that call. Am I going to continue to get this run-around when I try to cancel?