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Can you change the wording in your plans


Userlevel 5
I worked for Koodo a while ago, and we always had a problem with the wording of the plans. in particular - messaging. The plans currently allow for unlimited messages - both text and picture messages....but usually on the first bill, somebody with an iPhone would call in about data being higher than it should be and having to explain about sms versus iMessaging. If this is explained, through the plan information, the kioskéretail provider employee, and in the paperwork - it would make things easier for everybody concerned (customer, cx service, and tech support).

4 replies

Userlevel 1
That's a good point, but imessage is part of text messaging no data use, right?
Userlevel 7
Badge +4
ZetaAbramovic wrote:

That's a good point, but imessage is part of text messaging no data use, right?

No, iMessage needs data (though WiFi can work). MMS use doesn't count against your data (though it's still required to be on - and WiFi doesn't work).
Userlevel 5
ZetaAbramovic wrote:

That's a good point, but imessage is part of text messaging no data use, right?

Zeta - a lot of iphones have a setting that you can change on your phone. This will allow you to send the message as SMS (short message service, aka text messaging) whenever you are not connected to data/wifi.
Anybody I talk to, I have suggested that they always leave their wifi turned on to keep data usage down - the reason being is that a lot of companies offer free wifi to their customers (my example would be go to Tim Horton's (my fav) and buy a coffee, and then take forever to drink the coffee....as long as you are still drinking the coffee you are still a customer). This obviously works for other places as well.
Userlevel 7
See, I don't think its a bad idea, but then why do they not put a warning for skype messages? Its the same thing really. I feel as tho if they would make a warning message in plan descriptions for iMessage, they should have one for Skype and all other instant message services which makes it impossible to do so.

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