I am posting this question on behalf of my brother since he is technologically challenged. He purchased a BlackBerry Q5 about 2 years ago and of course he has his plan with Koodo, he was always able to send and receive BBM's. About 2 weeks ago he dropped his phone while out on his boat and needless to say it does not work anymore.
I purchased a new BlackBerry Q5 for him, I set the phone up and got him signed in with his BlackBerry ID and I sent out a couple BBM's and it worked fine. At the time I was just connected to my Wi-Fi because I had no Sim to put in the phone.
When my brother got the phone he took it into Koodo and had a new Sim put in the phone and now he can no longer send or receive BBM's. I had him go to Settings… BlackBerry ID and the message he gets is you must be connected to a network. The little BlackBerry icon on the top right of the phone is no longer showing up either.
All he did was get a new Sim put in the phone, he did not change his plan in any way so is this an issue for Koodo or is there some phone setting that I am not aware of that I need to get him to change?
Sorry for the long-winded description but I wanted to put in as much information as possible to help anybody who wants to try and answer this question.