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Blackberry z10 wont turn on


my phone wont turn on, i left it charging for 3 hours and still wouldnt do anything and then left the battery out for 4 hours, what should I do?

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Userlevel 7
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Have you tried a different charger and outlet?
yes
Userlevel 7
Badge +4
Enya McKenna wrote:

yes

If you charger and outlet are working then the next guess is that there maybe an issue with your charging port on your phone.
Userlevel 7
Badge +4
If you've had it for less than a year, I'd suggest taking it in for a warranty claim. Do you know any other people with a Z10? If so, could you pop in their charged battery into your phone to see if it turn on?
I am having similar issues. phone shut down by itself. Now it is indicating that the battery is dead even when plugged in. I have tried different chargers and outlets and removed and reinstalled the battery. Nothing works. Phone is over a year old.

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