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blackberry - new email password won't authenticate - blackberry keyone

  • 5 August 2019
  • 10 replies
  • 1115 views
B
I've changed my password on my email. Phone says to update password - do this - get message saying password can't be authenticated. I know its the correct password. What can I do?
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Best answer by Dinh 5 August 2019, 21:31

Yahoo mail actually required user to have a different password if they use 2 step verification or account key https://help.yahoo.com/kb/SLN15241.html

So if you enable 2 step authentication or "account key", you would need to generate a different password within yahoo settings.

This link also might help https://www.lifewire.com/access-yahoo-with-imap-1174534
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10 replies

G
Userlevel 7
Badge +4
You can try removing it from the hub and reading that particular email account.
B
I tried to uninstall email and reinstall but phone won't accept it - says password is wrong
B
You can try removing it from the hub and reading that particular email account.
Goran - what do you mean by 'reading that particular email account.'?
I deleted the email and tried to re-install but it says it can't authenticate. Now I have my non gmail email set up in the gmail app - and I don't want that. Things are quite screwed up now. Very frustrated - can you help?
Dinh
Userlevel 7
Badge +4
I tried to uninstall email and reinstall but phone won't accept it - says password is wrong
If it said the password was wrong then you might have entered a wrong password. I would suggest you try to change the password again.
A Koodo customer, opinions are my own.
B

I tried to uninstall email and reinstall but phone won't accept it - says password is wrongIf it said the password was wrong then you might have entered a wrong password. I would suggest you try to change the password again.
Except the password is 100% correct as I can log in on other devices with it.
Dinh
Userlevel 7
Badge +4


I tried to uninstall email and reinstall but phone won't accept it - says password is wrongIf it said the password was wrong then you might have entered a wrong password. I would suggest you try to change the password again.Except the password is 100% correct as I can log in on other devices with it.
What email was it? some email providers (like outlook.com) require extra authentication before you can sync or use a different password generated by them.

Also make sure you setup all the parameter correctly.. that should be showed in their email instruction.
A Koodo customer, opinions are my own.
B
Its yahoo/rogers
G
Userlevel 7
Badge +4
Sorry that was an autocorrect issue. So it's a Gmail account that won't authenticate? You can try reinstalling the hub on your phone and seeing if that'll fix it. Do you have two factor authentication going as well? Have you tried manually setup? Should be an option.
G
Userlevel 7
Badge +4
Maybe this will help:
https://forums.crackberry.com/ask-question-f432/yahoo-requiring-changes-how-we-connect-bbry-devices-yahoo-email-1159980/

I'd suggest looking around crackberry further too if that doesn't help.
Dinh
Userlevel 7
Badge +4
Yahoo mail actually required user to have a different password if they use 2 step verification or account key https://help.yahoo.com/kb/SLN15241.html

So if you enable 2 step authentication or "account key", you would need to generate a different password within yahoo settings.

This link also might help https://www.lifewire.com/access-yahoo-with-imap-1174534
A Koodo customer, opinions are my own.

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