Koodo Community
Question

Auto top up Prepaid

  • 10 April 2019
  • 4 replies
  • 116 views

Userlevel 3
I have automatic top-up on my prepaid account. I got the text notice several days ago that they would be taking a payment. I did not receive a confirmation text that it had been transacted. I just checked and it hasn't been and it says " Base Plan Expired ". I have had this account for a few years and never had a problem. I renewed my Visa Account number last year when it was replaced. Does anyone know of a clitch in the Prepaid System ?

4 replies

Userlevel 7
Badge +4
Seems there was a system glitch. Follow these other threads:

https://community.koodomobile.com/android-81490/base-plan-expired-7793756

https://community.koodomobile.com/android-81490/base-plan-expired-on-automatic-top-ups-7793724
Userlevel 3
Thanks Bob, I just tried to call and of course they're closed. I guess Andrew got in under the wire,
Userlevel 3
What are the hours for customer service for prepaid. Thanks
Userlevel 3
Jonathon straightened it out. Thanks.

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