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App error screen


Hi I downloaded a app on my black berry phone and now my phone will not work at all, it says app error 603 on a white screen and keeps on resetting to that screen....what can I do to fix it?

4 replies

Userlevel 7
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Can you uninstalling the app or can you not navigate to the BlackBerry world to do the process of uninstalling the app. If not you might have to do a factory reset
It was actually the blackberry world app i had to update...but no i cant even get my main home screen it goes from a reboot to a white error screen everytime i reset it...how do i factory reset it?
Userlevel 6
Which BlackBerry? I had a problem on my Z10 where almost every App would crash (even Settings). I couldn't do anything, pretty much. So I connected it to my PC & using the desktop client I Factory Reset it.
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Error 603 points to a JVM or Java Virtual Machine error which is an application related problem. It's likely happening on a device that's running Blackberry OS 7.1 or earlier. My Blackberry 7100i (ancient, I know) running Blackberry OS 4.1, used to get error 603 often. I have yet to see this error appear on newer Blackberry devices running OS 10. Description of Error 603 problem http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=EAEB080BBE2BA91DD0A29553DBD66F6E?externalId=KB23951&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl To Hard Reset (Factory Reset) your Blackberry http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB02141&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl Force detection of BlackBerry smartphone using Application Loader (this may or may not be of use to you) http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl#

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