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Allow Koodo customers to purchase Telus devices


Userlevel 7
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I know that this would require Telus participation and Telus may not want to do this, but I'm going to put this out there in case there is any interest. As long as I've participated here, there have always been requests for phones (or colour/memory options) and most of the requests went unanswered. A frequent suggestion that pops out when such requests are made is for the customer to purchase a device outright elsewhere and bring it to Koodo. This is frequently a much more expensive option and depending on where you live, you may be forced to deal with online retailers. You can't buy a device outright from other carriers without at least paying for one month of service and you can't even get it unlocked from them without having service with them for 90 days, so you're forced to shop for 3rd party alternatives (which may not exist yet if it's a new device). What I propose is simple: that for KOODO CUSTOMERS ONLY, Telus allows outright purchase of any device and also provides the unlocking code at no additional cost (except for iPhones, as they do not need to be unlocked to work on Koodo).

18 replies

Userlevel 3
I all for more/easier options for getting devices. "You can't buy a device outright from other carriers without at least paying for one month of service'' Some retailers may say this but my last few device purchases would prove them wrong. #rd party resellers rarely have a issue selling a device.
Userlevel 7
Badge +4
Boolanger wrote:

I all for more/easier options for getting devices. "You can't buy a device outright from othe...

I've had mixed results. And they tend to refuse it if it's a very new device.
Userlevel 5
From my experience very few Telus devices need to be unlocked to work with Koodo. I know my fiancés S3 was a Telus phone I purchased and I didn't need to unlock it. And in my travels Ive had stores I looked after try other devices and it usually works fine. The only thing Ive ever seen is that they need to change the APN settings on Android phones.
Userlevel 7
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Mark Kokolsky wrote:

From my experience very few Telus devices need to be unlocked to work with Koodo. I know my fianc...

From what I've read around these forums for almost a year, I'd say that most Telus devices that aren't iPhones tend to need unlocking.
Userlevel 7
Mark Kokolsky wrote:

From my experience very few Telus devices need to be unlocked to work with Koodo. I know my fianc...

So far I've seen a Telus 9320, 9790, Z10, and Q10 all work on Koodo without unlocking and a Lumia 800 did too. Androids are hit and miss.
Badge +4
I like this idea as this would effectively expand the device selection for Koodo customers. It's a win-win situation for all, in my opinion.
Userlevel 7
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I strongly support this. Why not leverage any advantage you can get being a subsidiary of Telus.
Userlevel 7
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All for it 😃
I think it would work very well, and migrate many over to Koodo, especailly with Ivan's idea of having an unlock code provided free of charge. Awesome idea!
Userlevel 1
I support the idea, but the whole reason the variety is limited, especially on the top end phones, is precisely because they want premium customers on TELUS plans, not Koodo plans. The phones are appropriate for their target market. One of the big advantages of being with the parent companies is supposed to be the premium phone selection.
Userlevel 6
Humberto Giambrone wrote:

I support the idea, but the whole reason the variety is limited, especially on the top end phones...

Agreed! Although I love Ivan's idea, I still have to agree with you here. If Telus could, Koodo wouldn't even exist and they'd have everyone on their higher ARPU plans.
Userlevel 7
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Humberto Giambrone wrote:

I support the idea, but the whole reason the variety is limited, especially on the top end phones...

I don't buy that argument. Fido and Virgin both offer a handset selection much closer to their parent brand's offerings. I've always maintained that budget customers are more likely to go to Fido/Virgin because of a handset they want rather than moving upmarket to Telus/Rogers/Bell.
Userlevel 6
Humberto Giambrone wrote:

I support the idea, but the whole reason the variety is limited, especially on the top end phones...

And you're right about Fido and Virgin Ivan, they're luring potential Koodo customers with a larger lineup. However, we need to remember that Koodo appeared last in 2008 (Fido first, then Virgin in 2005 and Koodo in 2008) only as a response to the first 2 flanker brands. That tells me Telus's initial plan wasn't to have a spin off brand with all the operating costs involved.
Userlevel 5
Humberto Giambrone wrote:

I support the idea, but the whole reason the variety is limited, especially on the top end phones...

This why from time to time Koodo will send high usage customers something saying that if they switch to Telus they will get a special offer. Telus and Koodo do a really good job fighting in their own corners. They traditionally don't fight for the exact same customers due to handset differences and rate plan differences. While its nice that Virgin and Bell offer a lot of the same handsets, Virgin is not only fighting the other value brands, it is also fighting the big 3 to sell those devices, as a lot of the time on high subsidy devices the plans are pretty much equal to what the big guys offer.
Userlevel 7
Badge +4
Humberto Giambrone wrote:

I support the idea, but the whole reason the variety is limited, especially on the top end phones...

They should just make it easier to switch between the Telus-Koodo. Currently it's just as hard to move from Telus to Koodo as it is from Telus to Virgin, etc. And vice versa. This is why I like Ivan's idea, I think phone sharing is a start. Next would be If credits and tabs/contracts can be easily ported between the companies
Userlevel 3
I agree with this idea too! With Telus being Koodo's cell phone partner why not partner up and share the devices within the companies. Anyone who switches back and 4th from these cell phone providers shouldn't have issues or let alone paying any unlock fees. This would also gives clients the incentives to use the koodo/Telus network. Considering Koodo has limited choices for cell phones this would also provide more options to clients with phone of choice so I'd agree with this idea for sure!
can anyone provide a websit were the unlock codes are actually free...i have tried so many they all say free and then there is a cost at the end...so frustrating
Userlevel 2
Shannon Sherrard wrote:

can anyone provide a websit were the unlock codes are actually free...i have tried so many they a...

Unlock codes are not free. There is always a cost.

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