Koodo Community

Wrongfully charged for Easy Roam - Need charges dropped ASAP

  • 19 November 2023
  • 2 replies

Charged $14.00 for Easy Roam US on Tuesday Oct 31st.

Cellular Data and Data Roaming turned off before crossing land border.

Airplane Mode also turned on before crossing land border.

Need $14.00 charge dropped, please flag Koodo Rep ASAP.



Best answer by Dinh 20 November 2023, 00:53

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2 replies

Userlevel 7
Badge +4

Did you ever receive a text from Koodo that you were roaming on that date? 

Anyway, I will flag a rep here. In the future, if you were come close to the border, you can turn off automatic carrier selection and manually select Koodo. That would help. More here



Userlevel 6
Badge +4

Hello @Osama Fahim 

We can see that you already spoke with one of our representative in order to resolve the situation. 

We recommend checking the help page that @Dinh provided, you will be able to avoid similar fees in the future.