I was travelling all the time in Canada but was charged for 2 days of roaming in the US. There was a notification on 1 day during the trip but I did not see a notification on the second day. How do I get a refund?
Best answer by Flo Koodo
View originalI was charged for 2 days of roaming in the US but never left Canada. There was a notification on 1 day but not on a second one.
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It was likely issue with accidental roaming when us tower signal was stronger than Canadian one. Let me flag a rep to assist.
In the future if you travel near us border, I recommend you turn off automatic carrier selection and manually select Koodo. More here https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
+4
I would recommend keeping everything in one post
https://community.koodomobile.com/billing-payments-66726/would-like-a-refund-for-roaming-7821975
Thank you
+4
Hi
We have checked and we found the charges were triggered due to accidental roaming, therefore we have been able to remove them.
Please check out the article suggested by
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