In May 1,l successfully set up pre-authorized payments.
But, in may 3,Tuesday, I received two same emails that told me the payment was declined and charged me 25 dollars.
On Tuesday ,my bank account still have over 1000 dollars credit available.
Yesterday, Thursday, I could pay the bill through the same bank account.
I can't understand?
If my bank account doesn't allow me to set pre-authorized, the Koodo should tell me first .
Koodo should not change me .It was not my fault.
I don't know how to connect Koodo to fix this. I don't want to waste time with some system.