I have been incorrectly charged for roaming with my December 2024 bill. This has happened before so I turned roaming off. I did have my network selection set to automatic but since getting my current bill I have changed it to manual with KOODO selected. I did not enter the US this month. I do live near the border. I would like a refund of the roaming fees for this bill.
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i have flagged a rep for you.
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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