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Question

Unknown charges


I am seeing a charge that says  Application Purchase = $22.99 and 411 = $3.50. I’ve never seen these charges before. What is going on ?


4 replies

Userlevel 7
Badge +4

Hey there, 

I invite you to take a look here : 

It seems that you may have made an application purchase and used the 411 service, resulting in the charges on your invoice. The charge of $22.99 corresponds to an application purchase, while the charge of $3.50 is related to using the 411 service.

I also suggest you review your SMS history: Check the messages on your device for any SMS notifications or confirmations related to application purchases. Look for messages that match the date and time of the charges. 

 

I am pretty sure i havent made any online purchases within the past few weeks. What is a 411 charge anyway ? what service is it?

 

I’ve checked my phone on sms or email, there is no purchases made

Userlevel 7
Badge +4

I am pretty sure i havent made any online purchases within the past few weeks. What is a 411 charge anyway ? what service is it?

 

I’ve checked my phone on sms or email, there is no purchases made

It is a Directory Assistance service routing to the local telephone service centre.

Userlevel 7
Badge +4

I am pretty sure i havent made any online purchases within the past few weeks. What is a 411 charge anyway ? what service is it?

 

I’ve checked my phone on sms or email, there is no purchases made

Online pruchases or purchases through an application on your phone too.

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