Hi all,
I got a couple of days ago a bundle from Telus that included home and tv, all by phone, directly from Telus. Included in the bundle I asked if the sales rep had any promotions for mobility because I was looking for to leave Rogers and cut some expenses. I ended up getting a great deal and included Koodo in the agreement. I should receive the chip by tomorrow.
Today I got in my Koodo account and saw in the Self Serve that the agreement in there does not relate at all to what we spoked. Asked a callback from Koodo this afternoon and asked the attendant that told me that if the sales person promised it would be in my account when the billing cycle was finished. The problem is that not only the price is wrong but also the data amount in the plan. I really can’t afford this higher plan they put me on and would like some help from the community.
At the end of the day I got to schedule a callback from Telus tomorrow morning to see if anyone there can help me as it seems Koodo does’t really can solve much when the offer comes from Telus. Anyways, just sharing my, so far, quite frustrating experience before even have received my SIM and used the service.
PS: I could talk to Telus about the rest of the bundle and it looked right. Unfortunately I did not had any time to call Telus Mobility today as I spent over 3 hours after work talking to both Koodo and Telus Home and Loyalty customer services. They came to install and worked just fine
