I am wondering why after 10 years of being a valued customer my tax exempt status no longer seems to be applied to my bills. Now that I look back it seems you stopped applying my tax exempt several months ago. Why??? And get it back on there, and please reimburse me for the taxes paid on previous bills.
Tax Exempt no longer applied?
Userlevel 7
+4
I am not familiar with the process of validating the status of tax exemptions but I assumed they asked you to send support a document to prove it? In that document or ID, was there any “expired” date? (And you had to renew the document/Id).
also, I assumed there wasn’t a change in your plan or your name few months ago?
Yes I had to send in identification, however it is not expired. No name change.
Userlevel 7
+4
Yes I had to send in identification, however it is not expired. No name change.
Let me flag a rep to look into it.
I assumed you have downloaded the detail PDF bill in self-serve and checked the page 3 and 4 of it to see if the bill increase from the tax or something else?
I did the math. The subtotal x 1.13 which is HST in Ontario. And it totals what the bill is. I'm supposed to only be charged 6% with my tax exemption.
Userlevel 7
+4
I did the math. The subtotal x 1.13 which is HST in Ontario. And it totals what the bill is. I'm supposed to only be charged 6% with my tax exemption.
There was a recent rate plan increase for certain plan and sometimes the amount was similar to the tax amount. That was why I asked you to double check. It wouldn’t take much time. The pdf bill is in selfserve and page 3,4 should have the detail.
The increase would be reflected in the subtotal, which it is not. It is the tax itself that is 13% ...
This is the total after the subtotal which shows 13% tax added if you do the math
Userlevel 7
+4
Hi
We have sent you the tax exemption form, please fill it out and send it to the email address mentioned at the bottom of the email you received. The dedicated team should be able to provide more details about the process and why tax exmeption stopped applying.
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