Koodo Community
Question

Tab paid off but still charged on the final bill

  • 9 July 2024
  • 1 reply
  • 17 views

Hi,
I recently paid off my tab because I porting my Koodos number to some other provider, but the tab amount is again reflected on my final bill. I paid off my Tab on may 13th, and my final bill still has tab amount on it?


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1 reply

Userlevel 7
Badge +4

Hi @pissedcustomer 

We have checked and the tab pay off charge didn’t appear on your previous bill.

When requesting the tab pay off in self serve, this is not paid right away, but it will appear on your coming bill and you can pay it along with the other regular charges, if applicable.

More info here https://www.koodomobile.com/en/help/everything-you-need-to-know-about-tab

I hope this helps!