Koodo Community

Shame on you Koodo

  • 20 June 2022
  • 2 replies
  • 49 views

I, like many other customers on this page have been  scammed by some app service that  bills my cell phone number for some service I did not apply for, nor did I agree to have my cell phone number charged for. I am furious. I called Koodo and sent a message to streamgym. They are refusing to refund the charges, as apparently I applied for their service. I do not know how they got my cell number and further more I apparently received a Text weekly from them to renew. I received one and that is the one I cancelled the service. When I checked my bill I was charged at 2:02 AM, so I know for a fact this is BS.  I have been with Telus from the beginning of cell phone time so this makes me VERY unhappy that now I have to watch my cell phone bill so I don’t get scammed…. Not a happy customer and shame on you Koodo for allowing this. 😡😡


2 replies

Userlevel 6
Badge +4

Hi there @Kimkoko . We would like to give as much info as possible so that you have all the correct details, dates and times.  Here is an article that could also help:  

 

 

Here is more info on your subscription details. 
 

DATE / TIME MESSAGE TYPE MESSAGE SENDER STATUS
09-06-2022 22:04:42 PM SMS Sent To Customer We are sorry to see you go. Your access has been cancelled. More info: ca@streamgym.today 5415 Successfully Delivered
09-06-2022 22:04:42 PM SMS Received From Customer STOP GYM Customer Successfully Received
09-06-2022 22:03:22 PM SMS Sent To Customer Ur access to StreamGym is renewed: https://go.ca.en.streamgym.today/ until 06/16 for $4.99/week (excl tax). Stop? text STOP GYM to 5415. Help?ca@streamgym.today 5415 Successfully Delivered
02-06-2022 22:02:45 PM SMS Sent To Customer Ur access to StreamGym is renewed: https://go.ca.en.streamgym.today/ until 06/09 for $4.99/week (excl tax). Stop? text STOP GYM to 5415. Help?ca@streamgym.today 5415 Successfully Delivered
26-05-2022 22:03:26 PM SMS Sent To Customer Ur access to StreamGym is renewed: https://go.ca.en.streamgym.today/ until 06/02 for $4.99/week (excl tax). Stop? text STOP GYM to 5415. Help?ca@streamgym.today 5415 Successfully Delivered
19-05-2022 22:02:49 PM SMS Sent To Customer Ur access to StreamGym is renewed: https://go.ca.en.streamgym.today/ until 05/26 for $4.99/week (excl tax). Stop? text STOP GYM to 5415. Help?ca@streamgym.today 5415 Successfully Delivered
12-05-2022 22:02:26 PM SMS Sent To Customer Welcome to StreamGym. Here’s your access: https://go.ca.en.streamgym.today/ Price $4.99 / Week (excl tax). Stop? text STOP GYM to 5415. Help? ca@streamgym.today 5415 Successfully Delivered
12-05-2022 22:02:10 PM SMS Sent To Customer Please enter your personal PIN 9513 to join and get your access to StreamGym. Price $4.99 / Week (excl tax). 5415 Successfully Delivered

How can they bill me for  4 weeks when I did not get a weekly SMS to say I was renewing a service I did not apply for….I received one and I cancelled when I got it.  

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