Koodo Community
Question

Roaming Charges

  • 10 July 2024
  • 2 replies
  • 13 views

I did not travel to the U.S. but got charged $14.75 for roaming. Kindly act swiftly to review my bill  because I was never in the US.


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2 replies

Userlevel 7
Badge +4

Hi there,

If a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network. 🙂👍

Userlevel 7
Badge +4

Hi @Danomite12 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

For more info about how to prevent accidental roaming charges, please check out this article provided by Oliver above.