Hello ​@dfefdfdfd 

Sometimes the device is going to catch the network on the other side.

It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.

You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.

I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

In this case, we do not see any data usage, the fees were activated by answered calls while connected. Switching to manual network selection will help you prevent future fees. 

We verified the day with the charges and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account. 

Actually you keep giving me the same response. Just so you know, I have done all of those recommendations. None of them work and ultimately roaming charges happen regardless. As long as Koodo is aware that there is in fact no way to avoid these accidental charges in the users end. What would be helpful is if Koodo could block US roaming on my account in the back end so I don’t keep having to deal with this. My understanding is that this is not an option and so round and round we go! Thank you, yet again, for crediting my account