Koodo Community
Question

Roam charge


I was charged $11CAD for the easy roam but I never travelled outside the country. Can you please reverse the charge? Thank you.


10 replies

Userlevel 7
Badge +4

I was charged $11CAD for the easy roam but I never travelled outside the country. Can you please reverse the charge? Thank you.

Where were you located when the Easy Roam feature was activated?

I was in Windsor that day

Userlevel 7
Badge +4

I was in Windsor that day

When you are close to the border, it is important for you to manually search for the Koodo network to avoid your device from automatically connecting to a U.S. cellular tower. I have flagged a rep to help you out. 

Thank you, when will I see the fee reversed may I know?

Userlevel 7
Badge +4

Thank you, when will I see the fee reversed may I know?

You need to speak with the rep about this, since I am not a Koodo employee.

Userlevel 7
Badge +4

I'll flag a Rep to assist à out reversing the charge.

Userlevel 6
Badge +4

@Eleven Ko  We have applied the credit to your account. You can see the new amount due on your Self-serve.. Here is a helpful article with tips and tricks on how to avoid this from happening in the future. 

 

Hope this helps. 

 

Cheers. 

Thank you so much!

Thank you, when will I see the fee reversed may I know?

You need to speak with the rep about this, since I am not a Koodo employee.

Fee got reversed, thank you!

I'll flag a Rep to assist à out reversing the charge.

Thank you

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