I am a Koodo customer who used Koodo for a couple months.
I asked the retail store to see if I have any leftover balance to pay and I was told there is no balance.
I made pre authorized payments to Koodo, and I have since been dinged on my credit score for late payments.
Recently, I found out my credit score was affected drastically in the past couple months, so I did my own investigation through TransUnion. i have proof of payments to Koodo from my Scotiabank.
I would like to know more details about it since I did not receive any email regarding the charge, and I would like to ask Koodo to request reversal of these dings on my TransUnion credit score.
Account #: ******92