Koodo Community

Representative Forgot to waive fee

  • 5 February 2024
  • 1 reply

Good day: 

My phone was disconnected, when I spoke to the representative on the phone when arranging my payment I was informed the 50 dollar connect fee would be waived this time but still have the charge on my bill how do i get this fixed? There is no self serve option for this. 

1 reply

Userlevel 7
Badge +4

Hi @Jlu8615 

We have reviewed the account and the adjustment should be now reflected on  your account.

We apologize for the inconvenience!