When I recently transfered to Koodo, the plan was $39.00 with 20GB. My first bill has a prorated charge for minutes. I did not expect this and would not have changed plans if I knew about this?
Best answer by Bernard Koodo
View originalThis is pretty standard. Are you saying that you got charged extra for minutes used? Or just a partial charge plus the first full month?
Just for 5 days. I wasnt expecting any extra charges except tax.
Userlevel 7
+4
Your billing cycle is randomly assigned so on your first bill you pay a partial for the days between when you signed up and when your billing cycle was assigned + your next month in advance.
Oh, do you mean, that that charge includes the next month in advance?
Userlevel 7
+4
I hope this helps clarify things.
The following link will give full details on the proration and other billing questions:
https://www.koodomobile.com/en/help/charges-explained
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