Hi @famzy, if you’ve paid via online banking it can take between 3-5 business days for the payment to be reflected on your Koodo account. When have you made the payment?

If you ever need the payment to be reflected immediately on your account you can pay from your Self Serve with a credit card. You can find out more about other payment methods you can use here https://www.koodomobile.com/en/help/how-pay-your-bill

You can report a payment by calling #227, which will connect you to the billing department while you’re disconnected. But I’m not sure if a payment can be reported here through a rep.