Koodo Community

Payment for Dec 2021

  • 14 January 2022
  • 1 reply

I have paid my Dec 2021 bill (A/c 32519194) but even than the outstanding amount is appearing in Jan 2022 bill. My self serve shows the receipt of Dec 2021 payment. Please correct it.

1 reply

Userlevel 7
Badge +4

If you paid after the bill was generated, it’ll forward the amount owing to your next bill. Bills do not get generated again to reflect updates. Your self-serve balance due is the most up to date, and most correct. If it shows you paid, you’re fine. Just pay the amount on your latest bill - previous month. Or the amount your self-serve says.