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Monthly fee increased

  • 10 March 2022
  • 4 replies
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The monthly fee increased from CAD35 to CAD40 since March 2022. The plan has been the same. Was there a notice about monthly fee increase?

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Best answer by Bernard Koodo 10 March 2022, 14:27

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Userlevel 7
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@XMa On page 3 of your PDF bill is where we notified all imacted customers in February about the upcoming changes:

Update to your monthly rate plan.

Update to your monthly rate plan. Starting in March 2022, your monthly rate plan fee will increase from $35 to $40. In accordance with the service terms, you accept the change by continuing to use the service. If you do not agree with this change, you may cancel your service without penalty within 30 days of the effective date of the change.

I  hope this helps explain. 

I had the same increase. Checked page 3 of last month’s bill (and all the other pages) but can’t see any indication of the increase :/

Userlevel 7
Badge +4

Did you check both bills for yourt particular billing cycle that covered the month of February for the notification?

I stand corrected. I found it on page 7 of my bill.  Shucks….