Koodo Community
Question

long distance billing again

  • 23 November 2021
  • 1 reply
  • 41 views

Koodo team please kindly look at my account and correct the long distance charges nov 19th or there abouts.  Once again at the plan change date it billed long distance.  We've dealt with this many times over the years.  Phone never left Canada or called anywhere but within Canada and old and new plan are unlimited Canada. Please correct the billing error.  Thanks


1 reply

Userlevel 7
Badge +4

Koodo team please kindly look at my account and correct the long distance charges nov 19th or there abouts.  Once again at the plan change date it billed long distance.  We've dealt with this many times over the years.  Phone never left Canada or called anywhere but within Canada and old and new plan are unlimited Canada. Please correct the billing error.  Thanks

Would you be able to provide us with a screenshot of your bill? Make sure to remove any personal details, as this is a public forum. 

Reply