Koodo Community

Koodo needs to do better

  • 20 November 2023
  • 2 replies

Once again I have been charged for easy roam when I haven’t left the country. Sick of wasting 45mins on the phone each time this happens.

This topic has been closed for comments

2 replies

Userlevel 7
Badge +4

As it your first post here, I assumed you scheduled a call back to get it refund the last time? I will flag a rep here to check your account. In the future, as your phone is prone to accidental us roaming, I recommend you disable automatic carrier selection and manually select Koodo. That will help.





Userlevel 6
Badge +4

Hello @MissCRed 

We verified and confirmed that your phone connected for a brief moment to the US towers while you were in Canada. 

A credit was applied for the fee and will take effect within 2-3 minutes in the overview section of the Self Serve account. 

In order to avoid future similar charges, you can visit the page provided by @Dinh