Once again I have been charged for easy roam when I haven’t left the country. Sick of wasting 45mins on the phone each time this happens.
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Userlevel 7
+4
As it your first post here, I assumed you scheduled a call back to get it refund the last time? I will flag a rep here to check your account. In the future, as your phone is prone to accidental us roaming, I recommend you disable automatic carrier selection and manually select Koodo. That will help.
https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling
Userlevel 6
+4
Hello
We verified and confirmed that your phone connected for a brief moment to the US towers while you were in Canada.
A credit was applied for the fee and will take effect within 2-3 minutes in the overview section of the Self Serve account.
In order to avoid future similar charges, you can visit the page provided by
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