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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,965 Topics
  • 8,181 Replies

1965 Topics

A
AdamVoightBeginner
asked in Billing & Payments

I want to cancel my account

I want to cancel my account

1
Sophia
1 year ago
J
Jordan HardyAdvocate
asked in Billing & Payments

Carrier Direct billing not working with Google Play Store?

Hi,I was wondering why Carrier Direct billing doesn’t work with Google Play Store but works just fine with Microsoft?  Don’t tell me Koodo doesn’t support it either cause I used to use it with Play store all the time but now the option is no longer there.  I know I have premium content enabled cause I pay for Xbox Game Pass with my Koodo account and I also use my account to pay for MS Office.  What’s going on?  I’ve tried everything that Google has suggested as well to no avail. Thanks,Jordan

1
Sophia
1 year ago
N
NadiaVBeginner
asked in Billing & Payments

Unauthorized pre-authorized payments (How to remove pre-authorized payments)

I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not!  I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to.  How do I get my card removed from the system??? Nadia 

8
N
1 year ago
K
Kathy BirdAdvisor
posted in Billing & Payments

Attempting to find out monthly bill after paying Tab in full

K 6th Tab paid off with Koodo Been attempting for 2 hours to find out what my monthly bill will be without a tab paymentThis is insane - is it truly thar difficult to provide a Customer Service Rep??Totally making me think about the fact I purchased a Huawei phone WITH Insurance, it was stolen within 2 months... regardless of my loyalty I was made to pay the phone off in full - even with Criminal charges filed - knew I should have bailed then!!Anyone got a second between coffee breaks to answer a VERY simple question My Tab is paid in full,  you know what plan I'm on - what are my monthly bills moving forward??????

4
K
1 year ago
J
JeffjeffBeginner
asked in Billing & Payments

Cancelling plan and paying off tab

Hi there, I have switched cell phone planes to Telus, so I would like to discontinue my plan with Koodo, as well as paying off my tab balance. Is there a phone number I could call? Thanks 

2
J
1 year ago
B
boohadsAdvisor
asked in Billing & Payments

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

15
Sophia
1 year ago
D
Dlo828Beginner
asked in Billing & Payments

Pre Authorized Payments

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately? 

1
Boa_Guy Koodo
1 year ago
E
ExKoodoBeginner
asked in Billing & Payments

Paying back Negative balance to non-Koodo customer

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

3
Bernard Koodo
1 year ago
N
nikabjBeginner
asked in Billing & Payments

Pre authorized payment doesnt work properly and money was returned to my bank account again

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

4
R
1 year ago
P
ptrckrysBeginner
asked in Billing & Payments

Koodo Employee Purchase Plan

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

2
T
1 year ago
C
CFDBeginner
asked in Billing & Payments

Out of country for few months but forgot to put on seasonal hold

I have been outside Canada for 7 months and wasn’t able to put my plan on hold. is it possible to get some money back? Like a reimbursement or something?

1
M
1 year ago
M
mohak.londheOrganizer
asked in Billing & Payments

charged too much extra

Point 1: My plan is 35 per month. They are also adding $3.5 for 3 days(25 Jan-27 Jan) which makes it $38.5. Point 2: I applied for new SIM on 19 Jan. My sim got delivered and activated on 25 Jan. Why I'm being charged from 19th? That is $7. $3.5 was correctly charged as mentioned in point 1. I feel 38$ plus taxes should be my final bill.

5
D
1 year ago
B
brbrBeginner
asked in Billing & Payments

Does the tab appear on the first page of the PDF bill?

Hello,I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill.Thank you!

5
Dinh
1 year ago
Hannah Palmer
Hannah PalmerBeginner
asked in Billing & Payments

made payment on 27

I paid 193$

3
Boa_Guy Koodo
1 year ago
T
treehugger5Connector
asked in Billing & Payments

Where did my $10 monthly credit go?

My $10 monthly credit is missing as of this month. Where did it go? It was applied to previous months. I thought it was good for 24 months, and it’s only been 10 months so far. Thanks

6
T
1 year ago
E
EnriqueLeonBeginner
asked in Billing & Payments

80 cents per minute long distance to USA!!

I’m on a Canada wide free long distance plan.  I made a call to a 1-954 area code (Florida) and spoke for 10 minutes.  My most recent bill shows an extra !!$8 charge!!!!What a surprise. But this is price gouging plain and simple. Robbery.When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA.If I knew it was 80 cents a minute, I would not have used Koodo.I want to contest this...

6
Allan M
1 year ago
A
Am5869696Beginner
asked in Billing & Payments

How do I get Koodo to mail my bills??

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

1
Allan M
1 year ago
C
chadrBeginner
asked in Billing & Payments

wifi calling again

i Haven’t got a answer to why i’ve been charged for wifi calling

2
Bernard Koodo
1 year ago
D
DandyckBeginner
asked in Billing & Payments

high bill

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

2
M
1 year ago
I
isaac024Beginner
asked in Billing & Payments

Service charge for long distance ?

Hi I was charged for long distance phone conversations  in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

9
I
1 year ago
B
bartonvillageBeginner
asked in Billing & Payments

how to send payments in by mail

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into? 

4
D
1 year ago
M
mowanRockstar
asked in Billing & Payments

An error has occured. Opps! ....

Trying to setup auto payment via credit card, after card info input/verified, going into the last step (3) .. and here is what I got, on two different browser, multiple attempts:  Firefox (left, first few attempts) and Chrome (right. last few attempts).Oct 4, 11:50PM Vancouver time.I must say, as a new customer, I am not terribly impressed with the stability of Koodo web site and its self-service function.  I won’t even mentioned the amateurish coding that necessitates multiple page refreshes (I must have count 8 or 9) before it render Self-Service landing page…  well I guess I just did.Ask your web developers to do better, please.signed, a Frustrated Customer.  

15
D
1 year ago
S
StephaniagonzalezrabagoBeginner
posted in Billing & Payments

Billing issue

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

4
D
1 year ago
A
anjoe213Beginner
asked in Billing & Payments

Matching offers

I’ve got an offer from my previous provider. I wanted to give Koodo a chance to match before I moved back, but if it’s so difficult (impossible) to communicate this, I’d just go back.  Would you like to keen me as a customer? I’m doing this just as a courtesy to  Koodo. 

3
G
1 year ago
H
hk8886Beginner
asked in Billing & Payments

How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

2
H
1 year ago

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