Billing & Payments
All discussions about Koodo billing and payments.
- 1,641 Topics
- 7,049 Replies
billed for being in US, but cellular data was OFF
I was in the US with my daughter at the end of August on day one I think she used a little bit of data realizing she forgot to turn her cellular off the next number of days her cellular was off and she still got charged for being in the US she never used her data while she was down there and still got charged.
Receiving $0.00 monthly statements on closed accounts
I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.
Tab Bonus Confusion
I want to leave koodo and pay off my phone. I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store?The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract.Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends?Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans.
I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.
Cancelled account, last bill for negative amount.
Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.
Tab Question - Early Payout on my credit card
I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?
Charged for the rest of my Tab
I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?
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