Koodo Community
Question

Incorrect travel charge

  • 10 July 2024
  • 3 replies
  • 17 views

Hello,

 

I was incorrectly charge 14$ for travel to US. I was close to the border but not on the US. Apparently the only way to get this reverse is to post here and hope someone from customer service sees it, so here I am.

 

Thank you,

 


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3 replies

Userlevel 7
Badge +4

Hi there,

Pretty much yeah 😅. If a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network. 🙂👍

Userlevel 7
Badge +4

Let me flag a rep for you 

Userlevel 7
Badge +4

Hi @pixel7 

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

For more info about how to prevent accidental roaming charges, please check out this article provided by @Oliver C above.