Koodo Community

Incorrect roaming charge

  • 16 September 2023
  • 2 replies

How do I get an incorrect roaming charge removed?  It was charged to my account in error as I was only in Windsor, Ontario and did not cross the border.

2 replies

Userlevel 7
Badge +4

Let me flag a rep to look into it. If you were residing in Canada but being charged roaming fee, Koodo would refund the credit.

In the future, if you travel near US border, I recommend you turn off automatic cellular carrier selection and manually select Koodo as the sole carrier. That would avoid accidental roaming.


Userlevel 7
Badge +4

Hi @JustCathie 

Please reply in this thread here once the bill is issued, and we will look into it.

Please check the article that @Dinh shared above to learn more about how to avoid accidental roaming when traveling or living close to the border.