We are on a cruise and on the ship's wifi plan and I noticed yesterday a notification via email that one of the numbers on our account (9757) was utilizing EasyRoam. I immediately reviewed their phone settings and noticed that we had data and roaming off and Airplane mode activated. We acknowledge using EasyRoam on both the 19th and 20th of May, but certainly not the 21st. Hoping you can review this transaction and rectify kindly on your end. As well, possible to ensure we are doing everything else correctly? I do not want to see any additional charges knowing that we are taking all precautions to travel on the ship carefully and by only using the boats wifi (with airplane mode always on and data turned off). Travelling is stressful already, but navigating with phones to avoid all unnecessary charges makes things much more difficult.
Best answer by Bernard KoodoView original
Thanks for taking the time to review and respond. We very much appreciate this.
A quick question to resolve the charge for the 21st: is it possible to send and be charged for an SMS when in airplane mode and while data is off? This may have happened on our end, but only through habit and inexperience. I suppose the hope if this happens to anyone else is that the SMS simply does not transmit and no charges apply. Again, airplane mode has been activated since our departure at or around 17:00 Barcelona time on May 20. We are playing it more than carefully and we hope to not have to revisit this thread down the road if a charge does still continue to exist.
Again, very appreciative of your wisdom and time in assisting us.